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CareWorks Family of Companies named #1 Large "Best Place to Work" by Columbus Business First newspaper

November 7, 2012

For the 6th time, The CareWorks Family of Companies has been named the “#1 Large Best Place to Work” in Central Ohio for 2012.

The full story from Business First, written by Melissa Kossler Dutton is below:

If the CareWorks Family of Companies suddenly changed its mission from medical management cost containment services to making widgets, it still would enjoy success, predicted employee Lara Hefner.

“The advantage is the team. The family. The people,” she said. “We can do any job with this group and how it’s run.”

The Dublin-based company makes employees feel so valued and motivated that success naturally follows, said Hefner, a field case manager. The company creates a quality work environment through its commitment to employees and the community, its ability to make the work environment fun and challenging and its dedicated management team, employees said.

Employees feel like their input and ideas are valued, Hefner said. The company also makes employees feel supported when they have questions, she added.

“They foster progress. They expect you to be – and encourage you to be – your best,” she said. “If you need assistance, they’ll provide support in a non-punitive way.”

The company makes training opportunities and employee appreciation a priority, wrote Stacy Porter in the company’s entry for consideration as one of Columbus Business First’s Best Place to Work.

“A successful business begins with its associates and CareWorks recognizes this,” she said. “Here at the CareWorks Family of Companies we believe just that; it’s about the people; they are our greatest asset. We believe that it takes a team to get the job done,” she added.

The company has numerous ways to keep employees satisfied, said Angie Paul, vice president for state fund operations. Managers make it a priority to thank and reward employees, she said. Employees routinely are nominated for customer service awards and can earn extra days off for their work.

Supervisors are encouraged to recognize employees for their performance, Paul said. She often writes employees thank you notes and passes out gift cards.

“I hand deliver them,” said Paul, who started at CareWorks in customer service. “I get a lot of positive feedback.”

Senior managers, including the CEO and chief operating officer, always attend company events and take time to mingle, Paul said.

“People really feel comfortable enough to walk up to them and offer suggestions,” she said. “We’ve always had an open-door policy.”

CEO Bill Pfeiffer makes a point of learning employees’ names, Porter wrote.

“He knows nearly everyone working in the company on a first name basis, and he always greets associates with a smile and a ‘how’s-it-going’ approach,” she wrote.

The company also offers employees the opportunity to contribute to the community. CareWorks provides opportunities for staff members to collect items for children’s backpacks, make bracelets to sell for charity, participate in fundraising runs or walks and show community support in a variety of other ways.

Employees are able to bring volunteer ideas to the company and rally support for them, said Angie Stevens, a case examiner for the company.

Employees charged with organizing community outreach will find ways to “make it creative” and involve the whole company, she said. She appreciates that her employer creates opportunities to give at the workplace.

“It’s something I like to do but I don’t always have time outside of work,” she said. “It’s nice that we can do that – and that the company cares about the community.”

Paul also appreciates that the company offers the opportunity to do community service.

“As a working mom, it’s hard to volunteer as much as I would like,” she said. “It’s nice that it’s right here.”

It’s evident that the leadership at CareWorks is committed to bettering Central Ohio, said Hefner.

“We all live here. We all work here,” she said. “They want Columbus to be a great place to live as well as to work.

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